Refund Policy

Assets – any e-currency, Fiat cash and non-cash national currency, crypto-currencies and tokens;

Exchange service (Service) – software placed on the Internet for the exchange of Assets;

Exchange – transfer of Assets between the accounts of the Service and the User; User – any person who used the services of the Service, sent Assets to the accounts of the Service deliberately to perform the Exchange or mistakenly;

Application – the client’s desire to make an exchange of Assets, issued in electronic form through user interfaces on the service sites;

Timeout – the time allotted to the User to transfer Assets to the service accounts to perform the Exchange;

Unaccounted funds – Assets credited to the service accounts without registration of the Application on the service sites or Assets credited to the service accounts in excess of the amounts specified in the Application;

Return – actions of the Service to transfer Assets or Unaccounted funds from the accounts of the Service to the accounts of Users;

Refund – actions of the Service to cancel the exchange for the purpose of Refund.

1. The developed policy describes the actions and omissions of the Service for the Return of Assets to Users, as well as the Commission provided by the Service for the processing of Returns. This policy is an integral part of the Terms of service;

2. The refund can be made only for the amount not exceeding the amount of the Asset sent by the User to the accounts of the Service for Exchange;

3. The refund can be made only to the account of the User specified in the Application or from which the Service has accepted the Assets, except for the cases in clause#7.4 of the policy;

4. The service fee for performing the Return is deducted from the amount of the asset returned to the user;

5. Service Responsibilities:

5.1. The service undertakes to return the Assets that were sent by the User to the accounts of the Service only if the Exchange did not take place. The user has not received Assets from the Service to their accounts;

5.2. The service undertakes to return Unaccounted funds to the User;

6. Service has the right:

6.1. Do not return Assets or Unrecorded funds before the User applies for a Refund. Any actions of the Service to Return Assets in accordance with the current policy begin after the User requests support. This means that without the user’s request, the Service is inactive in the return relation;

6.2. Do not reimburse the User for the Commission of payment systems when Returning;

6.3. To refuse the User in the procedure Refund except for the cases stipulated in clause#7.3 policy;

6.4. Charge a fee for the Return of Unaccounted funds specified in clause#8

6.5. Charge a refund fee specified in clause#8 in case of failure to perform the Exchange for reasons beyond the control of the Service, in particular when:

The service is unable to complete the Exchange for a blocked or limited user account;
The service can not complete the Exchange on the Application formalized by the User in violation of the rules;

6.6. To charge a fee for the Refund set out in clause#8 for orders cancelled by Timeout. The user has sent the Assets to the service account after the cancellation of the Application and requires a Refund;

6.7. In accordance with paragraph#7.2 of this policy, do not pay additional fees to the User;

7. Special conditions:

7.1. The service stores the user’s Assets to be Returned free of charge;

7.2. The service does not dispose of the User’s Assets to be Returned for commercial purposes, does not extract investment or any other profit from such Assets in any way;

7.3. The service can make concessions and perform Refund in case of user error, namely, when the User made an Exchange for an account inaccessible to him, for example, to someone else’s account;

To perform Refund, the User must take care of the return of the erroneously transferred Asset to the service account, agree with the account holder or the payment system on the return.

The service begins to process the Return of the user on the terms described in the current policy and only after receiving the full amount of the erroneously transferred Asset.

For the Return of Assets, the Service retains the Commission specified in clause#8 of the policy;

7.4. The service can make concessions and make a Return to the user’s account other than that specified in the Application, if you want to return the cryptocurrency Asset or tokens.

8. Commissions:

8.1. For Refunds provided by the policy, the Service retains a Commission in accordance with the tariffs (taking into account the commissions of the UA):

Privat24 1%
Sberbank 1%
Yandex.Money 1%
Qiwi 5%
Cryptocurrencies and the rest of Fiat 1%
Bank cards RUB (VISA, MC) 5%+45 RUB